The most frequently asked questions

1. Business hours

2. What are the shipping fees ?

3. What are the allowed form of payment ?

4. When will I get my merchandise ?

5. Can I make a reservation on merchandise and come get it at the store ?

6. What are your return policies ?

All prices listed are in canadian dollar (CDN).

Business Hours


Monday through Wednesday : 10h00 à 17h30
Thursday and Friday : 10h00 à 21h00
Saturday : 9h00 à 17h00
Sunday : 10h00 à 17h00

Shipping Fees


Free for order of 50$ and more. 14$ for order below 50$.

Forms of Payment


VISA, MASTER CARD and AMERICAN EXPRESS credit cards are accepted.


Delivery periods


In Quebec; within 2 working days.

In Canada; within 2 to 4 working days and within 1 day by express mail.

In America; by land, within 7 working days and within 4 days by express mail.

In Europe; To be determined.

Note: Shipping begins the day the order is made,
if it is done before 3:00 PM, eastern time.


Reservations


It is possible to save on shipping fees by indicating that you will come and get it in store yourself. Just indicate the date you will pickup your item(s). We will keep the items for you for a maximum of 6 weeks.

What are your return policies ?


VisionRock wants you to be glad you ordered from us. This is why, if the product is not what you hoped for, you may return the product any time up to 30 days after shipping to the following address:

Vision Rock (Place Laurier),
2700 Boulevard Laurier, local 3450
Quebec (QC) G1V 2L8

You may either ask for an exchange or a complete refund.

The invoice and the order notice are required with the product and you must pay for the shipping fees, as well as any loss or damage hazards.

IMPORTANT NOTICE : You may not return products out of their original packaging or, in the case of books, damaged products.

If VisionRock hasn't shipped the right products or if they are damaged or flawed, shipping fees and hazards while be at VisionRock's expanse. But you must make sure to use the services of a shipping company that garanties loss and damage hazards to return the products.

SATISFACTION GARANTIED OR YOUR MONEY BACK
When we receive the products, in the same condition they were when shipped, any amount regarding these products taken from your account will be automatically restored, minus shipping fees.


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Boutique Vision Rock (Laurier Québec)
2700 Boulevard Laurier, 3e étage,
Québec (Qc)  G1V 2L8
Téléphone : 418 657 6732 | Fax : 418 657 6351
Courriel : mag@visionrock.ca
© Conception Logiciels Sys-Thèmes inc. 2017
 
 
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