|The most frequently asked questions
1. Business hours
2. What are the shipping fees ?
3. What are the allowed form of payment ?
4. When will I get my merchandise ?
5. Can I make a reservation on merchandise and come get it at the store ?
6. What are your return policies ?
All prices listed are in canadian dollar (CDN).
Monday through Wednesday : 10h00 à 17h30
Thursday and Friday : 10h00 à 21h00
Saturday : 9h00 à 17h00
Sunday : 10h00 à 17h00
Free for order of 50$ and more. 14$ for order below 50$.
Forms of Payment
VISA, MASTER CARD and AMERICAN EXPRESS credit cards are accepted.
In Quebec; within 2 working days.
In Canada; within 2 to 4 working days and within 1 day by express mail.
In America; by land, within 7 working days and within 4 days by express mail.
In Europe; To be determined.
Note: Shipping begins the day the order is made,
if it is done before 3:00 PM, eastern time.
It is possible to save on shipping fees by indicating that you will
come and get it in store yourself. Just indicate the date you will pickup your item(s). We will keep the items
for you for a maximum of 6 weeks.
What are your return policies ?
VisionRock wants you to be glad you ordered from us. This is why, if the product is not what you hoped for, you may return the product any time up to 30 days after shipping to the following address:
Vision Rock (Place Laurier),
2700 Boulevard Laurier, local 3450
Quebec (QC) G1V 2L8
You may either ask for an exchange or a complete refund.
The invoice and the order notice are required with the product and you must pay
for the shipping fees, as well as any loss or damage hazards.
IMPORTANT NOTICE : You may not return products out of their original packaging or,
in the case of books, damaged products.
If VisionRock hasn't shipped the right products or if they are damaged or flawed,
shipping fees and hazards while be at VisionRock's expanse. But you must make sure to
use the services of a shipping company that garanties loss and damage hazards to return
SATISFACTION GARANTIED OR YOUR MONEY BACK
When we receive the products, in the same condition they were when shipped, any amount
regarding these products taken from your account will be automatically restored, minus
Envoyez-nous vos commentaires et suggestions !|